Help, Shipping & Returns

Everything you need to know about our products, shipping, and guarantees.

What if my item arrives broken?

If your order arrives damaged, please email us with photos. Our dedicated team will evaluate the issue and assist you right away

How long does shipping take and can I track it?

Orders are processed promptly and shipped out at the earliest opportunity. As soon as your package is dispatched, you’ll receive an email with full tracking details

What is your return policy?

Your satisfaction matters to us. While we take every effort to ensure product quality, if you have any questions or concerns about your order, please contact our support team to see how we can assist you

Are your fragrances safe for pets & children?

We prioritize safety by carefully selecting premium fragrance materials. As children and pets can be sensitive to scents, we advise using our products in open spaces and storing them safely out of reach.